INTEGRATED QUALITY MANAGEMENT BASED EDUCATION

Intergrated quality management education, originated from the japanese business system and then see that education is less so advanced that adopt business management to be applied in education.
Philosophical Foundation:
1. Focus on customer interests
2. Kontinius inprofmen (continuous improvement)
3. Completed involvement
In Education there are two customer:
- Internal customers (students, dosesen/ teachers, employees, etc)
- External customer (general public, educationnal institutions)
Internal customer expectations : fast, good, quality
External customer expectations: customer must be served like a king (focus on the interests of customer)
every institution education who want to develop in in accordace ith this management must have a good jargon. Bterus continuous improvement, that in the whole world nothing is perfect and can not be perfected in one time, for it must always by improved. Improvement in completed every person involved in carrying out its duties based organizations should be maximlly, always
focusing on the task. Because if you wait for the convenience of customer ill be disrupted.
implentations in this mangement need strong leadership and good, because if not led by then only be a good concept. Shared comitment to further advance education, because if there is no mutual comitment will be quite difficult to develop responsibilities throing salary.
Educational institutions are applying this own a fe characteristics:
1. like to listen to suggestions from customer, In every product in containers to give suggestions for improving its quality,(alays listen to customer complaints)
2. On a obsesion (strong desire) high on quality.
3. Using a scientific approach in making decisions and solving problems. as in we will be planning (SWOT) analysis.
4. Long tren commitment, having reinstra (long term plan)
5. Require the comperation of the team, not individuals, ho are intelligent but smart teams.
6. Improving processes in contineus relations.
7. up the education and training.
8. provide a con trolled freedom (every one is given fredoom to innovate on every corridor)
9. Has units of goals (each policy hich is taken to go through approval, and police should lead to the achievement of the vision and mission.
10 The involvement and empoerment of teachers and staff, the existing staff. so they feel have so many people involved fatherly thought.